Privacy Policy

Effective Date: September 21, 2025

At Draciel AI, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website, book a call, or engage with our services.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information that you provide directly, including but not limited to:

  • Name

  • Email Address

  • Phone Number

  • Business Name (if applicable)

  • Payment Information (if applicable for services)

We may also automatically collect information about your interactions with our website, including:

  • IP Address

  • Browser Type

  • Device Information

  • Pages Visited

  • Cookies and Tracking Technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide our AI automation, chatbot, and web design services.

  • To communicate with you regarding inquiries, bookings, and updates.

  • To send promotional emails or newsletters if you have opted in.

  • To improve the functionality and performance of our website.

  • To comply with legal obligations and protect against fraudulent activities.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who help us operate our business, such as:

  • Payment processors (e.g., Stripe, PayPal).

  • Scheduling platforms (e.g., Calendly).

  • Website hosting and analytics providers (e.g., Squarespace, Google).

Some of these third-party providers may store or process data outside of Australia. We take reasonable steps to ensure your data is handled securely and in accordance with the APPs.

We may also disclose your information if required by law or in response to legal processes (such as a subpoena or court order).

4. Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

5. Your Rights

You may have the right to:

  • Access the personal information we hold about you.

  • Correct or update inaccurate information.

  • Request deletion of your personal information (subject to legal or contractual obligations).

  • Opt out of receiving marketing communications at any time.

To exercise these rights, please contact us at paul@dracielai.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze site traffic. You may control cookie settings through your browser. Disabling cookies may affect site functionality.

7. Third-Party Links

Our website may contain links to third-party websites not operated by Draciel AI. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.

8. Complaints

If you believe your privacy has been breached, please contact us at paul@dracielai.com. We will respond promptly to address your concerns.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Draciel AI
Email: paul@dracielai.com